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Community Support Executive (Maternity Cover)

We’re looking for a Community Support Executive to join our rapidly expanding Customer team in responding to all community related queries. This is a great role if you’ve recently graduated or you’re looking to take your first step into the gaming or marketing industry.

This role is a for a fixed 5-month period (Starting November 2017) to cover maternity leave, with the potential to become longer term depending on business growth.

Who are Snatch?

Snatch is a virtual treasure hunt played via mobile, with brand integration built at its heart. Snatch is also a marketing platform, with a key difference. Advertising in most places involves disrupting a consumer when they’re doing something else, Snatch is different because on our platform consumers are actively looking to engage with brands.

We are a UK founded, rapidly growing start-up of 40 people, based in London and San Francisco, and backed by investors including Unilever Ventures, Initial Capital and First Minute Capital. Having released a beta product in the UK in February 2017 we quickly gained traction with brands and players. In November 2017 we closed a seed funding round of £4.4million and hard launched the app in the UK with an innovative multi-channel marketing campaign. Two weeks since launch we’re already ahead of targets and have driven 60,000 new players into the game.

As we enter 2018 our business priorities will be growth and stability in the UK, completing our Series A funding round, our US launch (Planned for H1 2018) and European expansion.

Role Description

As our Community Support Executive, you will be working closely with the Customer team to respond and speak to our community across social media and customer service software.

You will be:

  •       Responding to high volumes of support tickets and customer emails across our CSM system and email inbox as well as monitoring social media for any other issues that require a response
  •       Working closely with the tech team in providing solutions to customers in a timely and proficient manner, maintaining professionalism at all times
  •       Become a hub of knowledge for the game and the go to person for all queries.
  •       Assisting with prize winner fulfilment from initial contact to sending out the prizes to the winners
  •       Dealing with all account related issues – from updating players accounts, assisting with billing and tech issues

Job requirements

  •       Strong written communication skills
  •       The ability to be proactive
  •       Passion for gaming is a must; experience in gaming is desirable
  •       A good understanding of social media platforms
  •       An understanding of how CSM works

Payment and Benefits

  •       Competitive salary (pro-rata’d)
  •       Great opportunity to learn and further your career
  •       Work in a fast-paced environment
  •       Rapidly growing start-up at the forefront of modern technology
  •       …. Free beer on tap 🍻

If this sounds like the job for you, then drop an email to careers@snatchhq.com with a short cover letter and your CV.

Must be eligible to work in the United Kingdom.

Senior DevOps Engineer

As a Senior DevOps Engineer in our Tech team, you will be designing, implementing and maintaining the system architecture that runs the Snatch game. Working closely with our Lead Backend Architect you will need to come up with robust, scalable multi region solutions to accommodate our growing user base and expansion into new territories.

The current system is capable of scaling but requires a strong hand to guide its direction so that it can support millions of users worldwide creating a high volume of requests. You will also need to be responsible for the security of the infrastructure as well as helping us develop our data science platform.

We operate in a highly agile environment, which means that you can expect to deliver a range of features and constantly face new challenges with the support of a close knit and highly skilled team.

This is a unique opportunity to make your mark on one of the most exciting startups in the Marketing and Gaming industries. You will be working with a hand picked team of experienced developers and product owners; many who have worked with other industry leaders such as Nintendo, Sony, EA and Disney.

We are looking for someone who will be proactive, passionate, innovative and not afraid to speak their mind.

Main Responsibilities:

  • Improving our existing AWS implementation to ensure it is scalable, secure and sturdy

  • Working with GCP and our Data Analysts and Scientists to develop our Data Science platform

  • Working with the Lead Backend Architect to innovate new solutions for handling high user volume and territory expansion

  • Working closely with our partners at Google and AWS to leverage their cutting edge technology and develop our own

  • Ensuring the platform is secure, performing load testing and penetration testing

Requirements:

  • 3+ Years industry DevOps experience

  • Strong AWS knowledge and experience

  • Good GCP knowledge or willingness to learn

  • Linux administrator expertise

  • Good Docker and orchestration experience

  • Good SQL and NoSQL experience and knowledge of best practices

  • SOA experience

  • Strong programming skills (any language)

  • Good communication skills

  • Understanding of how to automate processes

Benefits:

  • Free beer available everyday (while it lasts!)

  • Regular LAN parties and company events

  • Occasional exclusive partner offers

  • One day a month to work on anything you want

  • Continual personal development

All candidates must be eligible to work in the UK. Please send your CV and cover letter to careers@snatchhq.com using the job title as the subject line.

Backend Developer

As a Backend Developer in our Tech team, you will be designing, implementing and maintaining the many of the services used to run the Snatch game and backend systems. Working closely with our Lead Backend Architect you will be developing exciting new features as well as participating in their design.

You will be exposed to some of the unique challenges that face the Tech team working to build fast responsive services capable of operating within multiple regions.

Some of the recent features we have recently begun development are: an XP levelling system, a parcel distribution algorithm and AI for providing a better single player experience.

We operate in a highly agile environment, which means that you can expect to deliver a range of features and constantly face new challenges with the support of a close knit and highly skilled team.

The application is primarily written using the Laravel framework, but we are not restricted to one language, we have built services in NodeJS, Python and Java. We also have ‘slack’ days once a month where developers can work on anything they want.

This is a unique opportunity to make your mark on one of the most exciting startups in the Marketing and Gaming industries. You will be working with a hand picked team of experienced developers and product owners; many who have worked with other industry leaders such as Nintendo, Sony, EA and Disney.

We are looking for someone who will be proactive, passionate, innovative and not afraid to speak their mind.

Main Responsibilities:

  • Working with the rest of the Tech Team to design and develop new features into the game

  • Working on new capabilities for the backend systems; our admin tools and client portal

  • Assisting our data science team in generating new data, and helping to productionize new algorithms

  • Taking a TDD approach and working with our QA team to ensure we have a stable product

  • Building RESTful services as well as decomposing existing ones into smaller services and microservices

  • Keeping our development environment in step with our beta and production environments

  • Using our Cloud providers (AWS and GCP) to develop highly scaling solutions

Requirements:

  • 3+ years industry experience

  • Strong OOP PHP skills, any other languages a bonus

  • Understanding and ability to implement software design patterns

  • Good understanding of building RESTful services

  • Understanding of database best practices (MySQL, preferably NoSQL too)

  • Linux administration experience

  • Cloud technologies experience (AWS preferably)

  • TDD understanding and experience

  • Knowledge of Git and branching patterns

Benefits:

  • Free beer available everyday (while it lasts!)

  • Regular LAN parties and company events

  • Occasional exclusive partner offers

  • One day a month to work on anything you want

  • Continual personal development

Please send your CV and cover letter to careers@snatchhq.com using the job title as the subject line.

Senior / Mid Level Front End Web Developer

We are looking for a Senior / Mid Level Front End Web Developer to lead and develop our Customer Web Portal, allowing our customers (brand partners) to manage prizes and campaigns for Snatch, a virtual treasure hunting mobile game.  

You will work closely with development, marketing and sales teams to understand their technical and business needs to develop our portal to transform how our partners work with Snatch.

As you will have a pivotal role in everything to do with front end web development, you will need exceptional knowledge and skills in many different aspects of the latest web technology/techniques, architecture and UI/UX design.

Main Responsibilities:

  • Collaborate with Lead Back End engineers and key business stakeholders to develop, optimise and maintain the Customer Web Portal for Snatch

Requirements:

  • 4+ years building highly modular and scalable Front End
  • Understanding of modern backend design architecture
  • In depth knowledge of a modern Javascript based framework. ie AngularJS, ReactJS, EmberJS
  • Experienced in using HTML, CSS and GIT / Version Control
  • Understanding of best practices in web front end architecture
  • Excellent communication, organisation and time management skills
  • Goal oriented and driven, with strong leadership and interpersonal skills
  • A strong portfolio demonstrating past experiences and deliverables
  • A good understanding of usability and design patterns
  • Experience in UI/UX design
  • Eligible to work in the UK

Good to have Skills / Experience:

  • Knowledge of mySQL and PHP
  • Game development experience
  • Experience working in an agile/scrum development environment
  • A genuine interest in playing games

Benefits:

  • Free beer available everyday (while it lasts!)

  • Regular LAN parties and company events

  • Occasional exclusive partner offers

  • One day a month to work on anything you want

  • Continual personal development

Please send your CV and cover letter to careers@snatchhq.com using the job title as the subject line.

Creative / Art Director

We are looking for a multi-talented Art Director who can re-establish, lead and direct the art style of our mobile game to meet project’s art goals. You will work closely with the development team to understand market and production needs and help transform them into solutions to produce the greatest mobile games. As you will have a pivotal role in everything to do with art, visuals and UI/UX, you will need exceptional knowledge and skills in many different aspects of art and UI/UX in game production.

Main Responsibilities

  • Establish, lead and direct the art style to meet project’s art goals
  • Lead and direct UI/UX efforts to provide players with visually
  • Establish and optimise art production pipeline
  • Design and creation of game concepts and UI
  • Asset creation for not just games but for marketing purposes

Requirements:

  • Creative or graphic design degree
  • 8+ years of professional game development / mobile app / graphic artist experience
  • 4+ years of experience as lead artist  
  • Strong ability in 2D graphic design, drawing and painting
  • Excellent written, verbal communication and presentation skills
  • Goal oriented and driven, with strong leadership and interpersonal skills
  • A passion for video games

Good to have Skills / Experience:

  • 3D modelling experience
  • Rigging and animating
  • Creating particle effects
  • Augmented Reality development
  • Game design
  • Experience in SCRUM

Benefits:

  • Free beer available everyday (while it lasts!)
  • Regular LAN parties and company events
  • Occasional exclusive partner offers
  • One day a month to work on anything you want
  • Continual personal development

Please send your CV and cover letter to careers@snatchhq.com using the job title as the subject line.

Mid / Senior R&D Gameplay Programmer

We are looking for an experienced gameplay programmer to design, prototype and develop gameplay system utilising cutting edge Augmented Reality / computer vision and various technologies to create the ultimate augmented reality experience on mobile devices.

You will work closely with R&D Lead Engineer, Artists, Animators and the business to design and implement technical solutions to complex R&D problems and gameplay challenges. As you will play a pivotal role in developing one of our pillar game features, you will need exceptional knowledge and skills in many different aspects of game development.

Main Responsibilities:

  • Design, prototype and develop high-quality gameplay systems around AR.
  • Collaborate with key stakeholders from design to art.

Requirements:

  • A minimum of 4 years experience in game programming.
  • Fluency in C++.
  • BSc in Computer Science (or equivalent).
  • General knowledge of SWIFT and Java with best practices
  • Experience of working on at least 1 title from concept to release.
  • Unity 3D experience.
  • Experience in optimisation
  • Design and content team collaboration experience
  • Excellent communication, presentation, organisation and time management skills
  • Goal oriented and driven, with strong leadership and interpersonal skills
  • A passion for games programming
  • Eligible to work in the UK

Good to have Skills / Experience:

  • Graphics and some tools experience a plus
  • Experience developing games on mobile phones
  • Experience developing VR/AR games
  • Experience working in an agile/scrum development environment
  • Knowledge of Maya / 3ds Max

Benefits:

  • Free beer available everyday (while it lasts!)
  • Regular LAN parties and company events
  • Occasional exclusive partner offers
  • One day a month to work on anything you want
  • Continual personal development

Please send your CV and cover letter to careers@snatchhq.com using the job title as the subject line.

AR/VR R&D Lead Engineer

We are looking for an experienced computer vision software engineer who can lead and determine the most promising Augmented Reality game features and technical direction to  create the ultimate augmented reality experience on mobile devices for Snatch. This engineer will develop prototypes to assess technical feasibility and market value of new AR experiences, eventually contributing to production code.  

The computer vision work may include areas in 3D point cloud, generation and texturing of 3D meshes from point clouds, SLAM and 3D scene understanding. This person will eventually lead an R&D team helping to drive technical innovation forward.

Main Responsibilities:

  • Design, prototype and develop high-quality gameplay systems around AR.
  • Collaborate with key stakeholders from design to art.

Requirements:

  • 5+ years of software development experience.
  • 2+ years of computer vision / augmented reality progrogramming experience
  • BS in Computer Science or equivalent experience
  • Proficiency in C++, Java/Swift.
  • Experience working on Apps/Games
  • Understanding of computer graphics programming principles and knowledge of OpenGL would be beneficial.
  • Able to work independently and collaborate well with other team members.
  • Experience working to agile principles and Scrum teams in particular.
  • Excellent written and verbal communication skills

Benefits:

  • Free beer available everyday (while it lasts!)
  • Regular LAN parties and company events
  • Occasional exclusive partner offers
  • One day a month to work on anything you want
  • Continual personal development

Please send your CV and cover letter to careers@snatchhq.com using the job title as the subject line.

Mid / Senior Level Android Developer (Front End/Full Stack Developer)

Mid / Senior Level Android Developer (Front End/Full Stack Developers)

As a Mid / Senior Level Android Developer, you will work closely with our Lead Architect, Artists, Designers, Backend Engineers and a Product Owner to develop and extend Snatch, an innovative virtual treasure hunting mobile game.

We operate in a highly agile environment, which means that you can expect to deliver a range of features and constantly face new challenges with the support of a close knit and highly skilled team.

This is a unique opportunity to make your mark on one of the most exciting startups in the Marketing and Gaming industries. You will be working with a hand picked team of experienced developers and product owners; many who have worked with other industry leaders such as Nintendo, Sony, EA and Disney.

We are looking for someone who will be proactive, passionate, innovative and not afraid to speak their mind.

Main Responsibilities:

  • Work in a Scrum dev team with Lead Architect, taking ownership of respective codebase, initial re-factoring and new feature development.

Requirements:

  • Minimum 2 years app experience
  • Full stack is preferred, however specialism needs to be Android
  • Experience working with Apps/Games is essential
  • Solid knowledge of Java for Android
  • Must have done a couple of native Android apps live on Google Play.
  • Understanding good scalability practices and high volume traffic front-back end communication architecture
  • Knowledge of best practices in, TDD, Continuous Integration, and X
  • Experience working to agile principles and Scrum teams in particular
  • Nice to have RxJava / RxAndroid, Dagger, Scrum, TDD, , Restful API, Geolocation experience

Benefits:

  • Free beer available everyday (while it lasts!)
  • Regular LAN parties and company events
  • Occasional exclusive partner offers
  • One day a month to work on anything you want
  • Continual personal development

Please send your CV and cover letter to careers@snatchhq.com using the job title as the subject line.

Mid /Senior Level iOS Developer (Front End/Full Stack Developer)

As a Mid / Senior Level iOS Developer, you will work closely with our Lead Architect, Artists, Designers, Backend Engineers and a Product Owner to develop and extend Snatch, an innovative virtual treasure hunting mobile game.

We operate in a highly agile environment, which means that you can expect to deliver a range of features and constantly face new challenges with the support of a close knit and highly skilled team.

This is a unique opportunity to make your mark on one of the most exciting startups in the Marketing and Gaming industries. You will be working with a hand picked team of experienced developers and product owners; many who have worked with other industry leaders such as Nintendo, Sony, EA and Disney.

We are looking for someone who will be proactive, passionate, innovative and not afraid to speak their mind.

Main Responsibilities:

  • Work in a Scrum dev team with Lead Architect, taking ownership of respective codebase, initial re-factoring and new feature development

Requirements:

  • Minimum 2 years app experience
  • Full stack is preferred, however specialism needs to be iOS
  • Experience working with Apps/Games is essential
  • Solid knowledge of SWIFT for iOS
  • Must have done Swift apps live on the App Store
  • Understanding good scalability practices and high volume traffic front-back end communication architecture
  • Knowledge of best practices in, TDD, Continuous Integration, and XP
  • Experience working to agile principles and Scrum teams in particular
  • Nice to have RxSwift, Geolocation, TDD, Restful API experience

Benefits:

  • Free beer available everyday (while it lasts!)
  • Regular LAN parties and company events
  • Occasional exclusive partner offers
  • One day a month to work on anything you want
  • Continual personal development

Please send your CV and cover letter to careers@snatchhq.com using the job title as the subject line.