Select Page

TERMS AND CONDITIONS OF USE OF

WEBSITE AND MOBILE APPLICATION

What’s in these terms?
These terms tell you the rules for using our website and Snatch  mobile application software.
Who we are and how to contact us
The website with the domain http://www.snatchhq.com is a site operated by Snatch Media Limited (“We”). We are registered in England and Wales under company number 09487834 and have our registered office at 53, Nelson Road, Tunbridge Wells, TN2 5AW.
We are a limited company.
To contact us, please email support@snatchhq.com.
By using our site and our app you accept these terms
By using our site and our app, you confirm that you accept these terms of use and that you agree to comply with them.
If you do not agree to these terms, you must not use our site or our app.
We recommend that you print a copy of these terms for future reference.
There are other terms that may apply to you
These terms of use refer to the following additional terms, which also apply to your use of our site and our app:
◦ Our Privacy Policy (http://www.snatchhq.com/privacy), which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site and our app, you consent to such processing and you warrant that all data provided by you is accurate.
◦ Our Acceptable Use Policy (http://www.snatchhq.com/acceptable), which sets out the permitted uses and prohibited uses of our site and our app. When using our site and our app, you must comply with this Acceptable Use Policy.
◦ Our Cookie Policy (http://www.snatchhq.com/cookies), which sets out information about the cookies on our site and our app.
We may make changes to these terms
We amend these terms from time to time. Every time you wish to use our site and our app, please check these terms to ensure you understand the terms that apply at that time.
We may make changes to our site and our app.
We may update and change our site and our app from time to time to reflect changes to our services, our users’ needs and our business priorities.
We may suspend or withdraw our site and our app.

Placement of brands in the Treasures list does not constitute endorsement or partnership.

Both our site and our app are made available free of charge.
We do not guarantee that our site or our app, or any content on our app or our site, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site or our app for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
You are responsible for ensuring that all persons who access our site and our app through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
You must keep your account details safe.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at the contact details referenced above.
Prize competition terms and conditions.
Opportunities to win prizes are only available to all residents over the age of 18 years in the United Kingdom, except for our employees, employees of our agents and suppliers that are professionally connected with the allocation of prizes or administration of our site or our app and members of immediate families or households of the foregoing. We may ask winners to provide proof of age.
By using our app, you confirm that you are eligible to do so and eligible to claim any prize you may win. We may require you to provide proof that you are eligible to use our app and win prizes.
We reserve the right to refuse claims for prizes due to any use that is automatically generated by a computer, completed in bulk, illegal, forged or has been tampered with or if your conduct is contrary to the spirit or intention of our app. We do not accept any responsibility for any prizes that are lost, mislaid or delayed, regardless of cause, including for example, as a result of any equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind.
Details of each of the prizes are available here: https://invite.snatchhq.com/treasure
Redemption instructions are included with each prize. Any other costs incurred in addition to those set out in the redemption instructions and that are incidental to the fulfilment of the prize are the responsibility of the winner(s). Prizes are awarded using a computer process that produces verifiably random results and are always subject to availability. There are no cash alternatives for any prizes. Prizes are not negotiable or transferable and may not be claimed by third parties on your behalf. We do not accept any responsibility if you are unable to take up the prize.
Insofar as is permitted by law, We will not in any circumstances be responsible or liable to compensate a winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by our negligence. Your statutory rights are not affected.
If there is any reason to believe that there has been a breach of these terms and conditions, We reserve the right to exclude you from participating in the competition.
We reserve the right to hold void, suspend, cancel, or amend our site and our app or any element of the prize competition where it becomes necessary to do so at any time.  

We operate a strict no GPS location spoofing policy. Any account found to be spoofing their location will have their account permanently suspended without warning.  
In-app purchases
Our app includes the option to purchase the in-game currency (coins) via our App Store Provider (“in app purchases”). It is not necessary to make any in app purchases to win prizes. In app purchases are limited to account holders who are over the age of eighteen years old and located in the United Kingdom. You cannot switch off in app purchases within our app and there is no cap on the number of in app purchases you can make. You are responsible for managing the number of in app purchases you make. More details about in app purchases are set out in our FAQs. You acknowledge and agree that you are fully responsible for managing your in app purchases and the amount you spend on in app purchases within our app.
The in-game currency of coins (whether earned through gameplay or by completing actions such as inviting another player to download our app or by purchasing coins as an in app purchase) can only be used within our app. If you purchase coins as an in app purchase these can only be downloaded once and after being downloaded cannot be replaced. Coins cannot be redeemed for cash or other consideration or otherwise transferred. If you purchase coins as an in app purchase then the App Store Provider’s terms and conditions/EULA applicable to in app purchases will apply. You acknowledge and agree that all billing and transaction information relating to in app purchases are handled by the App Store Provider and are governed by the App Store Provider’s terms and conditions. If you need a refund or have any payment related issues with in app purchases then you need to contact the App Store Provider directly. We do not accept any liability in respect of such loss.
How you may use material on our site and our app
We are the owner or the licensee of all intellectual property rights in our site and our app, and in the material published on our site and our app. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site and our app for your personal use and you may draw the attention of others within your organisation to content posted on our site and our app.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site and our app must always be acknowledged.
You must not use any part of the content on our site or our app for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site or our app in breach of these terms of use, your right to use our site and our app will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Do not rely on information on this site
The content on our site and our app is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site or our app.
Although we make reasonable efforts to update the information on our site and our app, we make no representations, warranties or guarantees, whether express or implied, that the content on our site or our app is accurate, complete or up to date.
We are not responsible for websites we link to
Where our site or our app contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
User-generated content is not approved by us
This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site and our app do not represent our views or values.
If you wish to complain about information and materials uploaded by other users please contact us at the details referenced above.
Our responsibility for loss or damage suffered by you
Whether you are a consumer or a business user:
◦ We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
If you are a business user:
◦ We exclude all implied conditions, warranties, representations or other terms that may apply to our site and our app or any content on it.
◦ We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
◦ use of, or inability to use, our site and our app; or
◦ use of or reliance on any content displayed on our site and our app.
◦ In particular, we will not be liable for:
◦ loss of profits, sales, business, or revenue;
◦ business interruption;
◦ loss of anticipated savings;
◦ loss of business opportunity, goodwill or reputation; or
◦ any indirect or consequential loss or damage.
If you are a consumer user:
◦ Please note that we only provide our site and our app for domestic and private use. You agree not to use our site and our app for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
◦ If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
Uploading content to our site and our app
Whenever you make use of a feature that allows you to upload content to our site or our app, or to make contact with other users of our site or our app, you must comply with the content standards set out in our Acceptable Use Policy.
You warrant that any such contribution complies with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
Any content you upload to our site or our app will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in Rights you are giving us to use material you upload, below].
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site and our app constitutes a violation of their intellectual property rights, or of their right to privacy.
We have the right to remove any posting you make on our site and our app if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.
You are solely responsible for securing and backing up your content.
Rights you are giving us to use material you upload
When you upload or post content to our site and our app, you grant us a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of and display such content.
We are not responsible for viruses and you must not introduce them
We do not guarantee that our site and our app will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our site and our app. You should use your own virus protection software.
You must not misuse our site and our app by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site and our app, the server on which our site and our app is stored or any server, computer or database connected to our site and our app. You must not attack our site and our app via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site and our app will cease immediately.
Rules about linking to our site and our app
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site and our app in any website that is not owned by you.
Our site and our app must not be framed on any other site, nor may you create a link to any part of our site and our app other than the home page.
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.
If you wish to link to or make any use of content on our site and our app other than that set out above, please contact support@snatchhq.com.
Which country’s laws apply to any disputes?
If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

 

Get In Touch

Still need help? Drop Us An Email

2 + 5 =